In addition to large tech companies like Apple and Dell, at-home jobs for technical support representatives are available from any number of large companies who sell products with any type of technological component to them. Keep in mind that technology isn’t just limited to electronics. Companies selling any type of product with working parts may need technical support representatives to help customers with problems operating the product.
Pew Research Center pretests all of its questionnaires, typically on the evening before a survey is scheduled to begin. The staff then meet the following day to discuss the pretest and make any changes to the questionnaire before the survey goes into the field. Information from pretesting is invaluable when making final decisions about the survey questionnaire.
Several studies also have shown that asking a more specific question before a more general question (e.g., asking about happiness with one’s marriage before asking about one’s overall happiness) can result in a contrast effect. Although some exceptions have been found, people tend to avoid redundancy by excluding the more specific question from the general rating.
2. Distribution. Once a questionnaire is complete, it is ready to be let out into the world or at least into the small part of it you wish to survey. At the very least, all packages will provide a web link that can be posted on a website or social media. Some packages will go the extra step by providing direct links into a range of social media networks, and some will include integrated contact managers and email campaign trackers. While this can make it easier to track how particular respondents answered in a non-anonymous survey, many offerings will require extra payment once an email list gets too large, whereas generic links can be shared with no respondent limit.
As a TTEC@Home associate, you'll use our technology to support and assist customers with a variety of customer service and technical needs. This could include helping customers over the phone, via chat, or on social media. Best of all, you can do it all while wearing your slippers or flip flops! (To get started, you’ll need internet access and a home phone. Bunny slippers are optional.)
One of the most common formats used in survey questions is the “agree-disagree” format. In this type of question, respondents are asked whether they agree or disagree with a particular statement. Research has shown that, compared with the better educated and better informed, less educated and less informed respondents have a greater tendency to agree with such statements. This is sometimes called an “acquiescence bias” (since some kinds of respondents are more likely to acquiesce to the assertion than are others). A better practice is to offer respondents a choice between alternative statements. A Pew Research Center experiment with one of its routinely asked values questions illustrates the difference that question format can make. Not only does the forced choice format yield a very different result overall from the agree-disagree format, but the pattern of answers among better- and lesser-educated respondents also tends to be very different.
“I participated in an in-home product trial study. A coffee machine company sent me one of the coffee makers along with about 200 coffee pods. I received $7 for completing 3 short surveys. Plus, after the study, the company said I could keep the coffee maker. So, I got like 4 mos of coffee for everyone in my household, a free coffee maker and $7!” - David W.