Lastly, because slight modifications in question wording can affect responses, identical question wording should be used when the intention is to compare results to those from earlier surveys (see measuring change over time for more information). Similarly, because question wording and responses can vary based on the mode used to survey respondents, researchers should carefully evaluate the likely effects on trend measurements if a different survey mode will be used to assess change in opinion over time (see collecting survey data for more information).
“I first learned about TTEC from the university I was attending. I thought it would be a great idea to get a job working from home while going to school. When I first started working for the company, I was a seasonal agent. This grew into a permanent agent position. TTEC has enabled me to earn a degree, provide support to my family, gain skills in communication and technology, and meet great people from different parts of the world. What a wonderful company to work for! Every day is a great day here at TTEC!”
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Define the research question: This is critically important to the success of a survey research project. Without a clearly defined question, it is difficult to determine the best approach for conducting the survey. For example, based on the research question, are the needed data exploratory, descriptive, or causal? The answer to this basic question has huge implications for the entire research process, yet it is often not directly addressed.
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