He is also diversifying his investment portfolio by adding a little bit of real estate. But not rental homes, because he doesn't want a second job, it's diversified small investments in a mix of properties through RealtyShares (Fundrise if you're not an accredited investor). Worth a look and he's already made investments that have performed according to plan.
This is another area where large, often tech-focused, companies are consistently looking to hire remote workers. Like with customer service agents, tech support specialists are focused on answering customer questions and solving their problems. However, tech support is more specialized, so it does require a little knowledge about working with the product.
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