One of the most important ways to determine whether respondents are interpreting questions as intended and whether the order of questions may influence responses is to conduct a pretest using a small sample of people from the survey population. The pretest is conducted using the same protocol and setting as the survey and is typically conducted once the questionnaire and procedures have been finalized.
Hence, it's no accident that SurveyGizmo offers a rich support library filled with many examples and videos, a vibrant community of users, and in-person training events that are held several times per year in different parts of the country. Qualtrics hosts an annual online conference that brings in speakers to discuss different trends in surveying. If you want to ensure that people with the most intimate knowledge of your survey tools are designing your surveys, a number of the the tools companies offer professional survey design services, including Qualtrics, SurveyGizmo, SurveyMonkey, and Toluna QuickSurveys. The prices of these survey design services must be individually negotiated. It's an option to consider if there's need for a survey that requires extensive custom programming beyond a company's available resources or expertise.
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Tirena is a Managing Senior Analyst for Gartner Digital Markets. She graduated from Christopher Newport University with a Writing Intensive BS in Biology with a focus in genetics, obtained a Masters in Public Health from George Mason University, a Writing Certificate from the University of Cambridge and a Marketing Certificate from Georgetown University. Follow her on @TJDingeldein for insights on marketing, data science, and startups.
Ipsos is a funny name for one of the oldest and largest global market research companies. They were founded in 1975 and if you follow US politics, you'll recognize them partnering often with Reuters to produce approval surveys of Congress, the President, and other notable figures. They're headquartered in Paris, France and publicly traded on the Paris Stock Exchange. They have revenues of over a billion dollars – Ipsos i-Say is just a small piece of their business.
For example, while many packages provide the ability to preview what a survey looks like on a desktop or a mobile device, Qualtrics does simultaneous and synchronized previews of both, side by side. And there was simply nothing in any other package that could compare to the power of its "Survey Flow" capability for tracking what can be a twisted path through complex surveys. Qualtrics also has an excellent reporting feature, including a number of advanced statistical analysis and semantic analysis of textual responses as well as robust report formatting.
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